Who we are
Marcnet Gadgets is an electronics and computer accessories retailer serving customers in Nairobi and across Kenya. Our website address is https://marcnetgadget.co.ke/.
This Privacy Policy explains how information may be collected, used and handled when you browse our website, contact us, create an account, place an order or use our customer services.
Information we may collect
Depending on how you use our website and services, we may receive information such as your name, telephone number, email address, billing or delivery details, account information, order information and the messages or enquiries you send to us.
Our website may also process technical information associated with your visit, such as browser, device, IP address, cookie and website-usage information where required for the operation, security and functionality of the website.
Orders and checkout
When you place an order, information required to process and fulfil that order may be collected. This can include your contact details, order contents, billing or delivery information, order status and information associated with the selected payment and delivery arrangements.
Order information may be used to process your purchase, communicate with you about the order, arrange delivery or collection, provide customer service, handle eligible returns or refunds, maintain appropriate business records and help protect the website and transactions from misuse or fraud.
Customer accounts
If you create or use a customer account, the website may store information needed to provide and manage that account and its associated customer features.
You are responsible for keeping your account credentials confidential and for using a secure password.
Contact, product enquiries and customer support
If you contact Marcnet Gadgets by telephone, WhatsApp, email, the website or another available support channel, we may use the information you provide to respond to your enquiry, assist with product or compatibility questions, support an existing order, or provide after-sales assistance.
Please avoid sending passwords or other information that is not necessary for us to assist you.
Payments
Payment information required to complete a transaction may be processed through the payment method or payment service used for the order. Information processed by an external payment provider is also subject to that provider’s applicable privacy and security practices.
We do not use this Privacy Policy to claim that Marcnet Gadgets stores full payment-card details or other payment credentials unless such storage is specifically required and implemented by the payment system being used.
Delivery and order fulfilment
Where necessary to fulfil an order, relevant customer, contact, delivery and order information may be provided to a courier, delivery provider or other service provider involved in completing the requested service.
Only information reasonably required for the applicable delivery or service should be shared for that purpose.
Cookies and website functionality
Our website may use cookies or similar technologies that are necessary for functions such as the shopping cart, checkout, customer account, website preferences, security and general site operation.
Additional technologies may also be used by services or integrations enabled on the website. Your browser may provide controls for managing or deleting cookies, although disabling necessary cookies can affect shopping, account or checkout functionality.
How we use information
Information may be used where reasonably necessary to:
- provide and operate the Marcnet Gadgets website;
- process and fulfil customer orders;
- provide customer, product and compatibility support;
- communicate about orders, enquiries, returns or other requested services;
- maintain customer accounts and website functionality;
- support delivery and order fulfilment;
- maintain appropriate transaction and business records;
- protect customers, transactions and the website against misuse, fraud or security threats; and
- meet applicable legal, regulatory, accounting or compliance obligations.
When information may be shared
We may share information with service providers where this is reasonably necessary to operate the website, process an order, provide a requested service, arrange delivery, support website infrastructure or meet applicable legal obligations.
We do not need to disclose more customer information than is reasonably necessary for the relevant purpose.
How long information is kept
Information is kept only for as long as reasonably necessary for the purpose for which it was collected and for applicable operational, accounting, legal, security or record-keeping requirements.
Different types of information may therefore be retained for different periods.
Protecting your information
Marcnet Gadgets takes reasonable measures intended to protect customer and website information against unauthorized access, loss, misuse or inappropriate disclosure. No website or electronic transmission method can, however, be guaranteed to be completely secure.
Your privacy choices and requests
You may contact Marcnet Gadgets if you have a question about personal information associated with your interactions with us or wish to make an applicable request concerning that information.
Some information may need to be retained where it remains necessary for an order, transaction, security, record-keeping or applicable legal obligation.
Third-party websites and services
Our website may contain links to or use services provided by third parties. Their websites and services may operate under their own privacy policies and practices. Marcnet Gadgets’ Privacy Policy does not replace the privacy policies of independent third-party services.
Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, operational practices or applicable requirements change. The current version published on this page applies to use of the Marcnet Gadgets website.
Contact Marcnet Gadgets
If you have a privacy question or request, you can contact Marcnet Gadgets:
- Email: sales@marcnetgadget.co.ke
- Telephone: 0792 421 097
- Visit: Veteran House, 4th Floor, Room 407, Moi Avenue, Nairobi, Kenya
- Customer support: Contact Marcnet Gadgets