These Terms & Conditions apply to the use of the Marcnet Gadgets website and to purchases made from Marcnet Gadgets. By using our website or placing an order, you agree to the terms that apply to that use or purchase.
Please read these terms together with our published Shipping & Delivery, Returns & Refunds Policy and Privacy Policy.
About Marcnet Gadgets
Marcnet Gadgets is a Nairobi-based electronics and computer accessories retailer operating since April 2018. Our physical shop is located at Veteran House, 4th Floor, Room 407, Moi Avenue, Nairobi, Kenya.
Our website provides access to our online product catalogue and related customer services.
Products and Product Information
We aim to provide useful and accurate information about the products offered through Marcnet Gadgets. Product descriptions, specifications, images, compatibility information and other details are provided to help customers evaluate products before purchasing.
Product characteristics can vary between products and models. Where compatibility with a particular device, connection or intended use is important, please review the available product information carefully or contact Marcnet Gadgets for assistance before ordering.
Reasonable differences in appearance may occur because of factors such as screen display, photography, packaging updates or manufacturer changes that do not materially change the product being supplied.
Product Availability
Products displayed on the website are subject to availability. The presence of a product on the website does not guarantee that it will remain available until an order has been processed.
If an ordered product cannot be supplied, Marcnet Gadgets may contact you about the order and the available options.
Prices
Product prices are displayed on the website and may be updated when necessary. The price applicable to an order is the price presented for the product when the order is placed, subject to correction of an obvious pricing or technical error before the transaction is completed or fulfilled.
Delivery charges, where applicable, may depend on the destination, order and delivery arrangement and are addressed separately from the product price where relevant.
Placing an Order
Customers are responsible for providing information reasonably required to process an order, including accurate contact and delivery details where applicable.
Submitting an order through the website creates a request to purchase the selected products. Marcnet Gadgets may need to confirm product availability, payment or other information necessary to process and fulfil the order.
If there is a material problem with an order, such as unavailable stock, an obvious pricing error or information that prevents fulfilment, we may contact you to resolve the issue.
Payment
Customers should use one of the payment methods made available for the applicable order. Payment arrangements may vary depending on the order and the payment options currently offered by Marcnet Gadgets.
Where a payment service or other third-party payment provider is involved, its applicable processing requirements may also apply to the transaction.
Delivery and Collection
Delivery availability, charges and arrangements may depend on the order and destination. Customers should provide accurate delivery and contact information to help avoid unnecessary delays or failed delivery attempts.
For current information about delivery in Nairobi and other locations in Kenya, read our Shipping & Delivery page.
Returns, Refunds and Exchanges
Eligible purchases may be returned in accordance with the Marcnet Gadgets Returns & Refunds Policy. Our published policy includes a 7-day return window for eligible purchases and explains the applicable conditions, return methods, transport-cost responsibilities, refunds and exchanges.
Read the complete Returns & Refunds Policy before starting a return.
Nothing in these Terms & Conditions is intended to remove rights or remedies that a customer may have under applicable law.
Customer Accounts
Some website functions may allow or require customers to use an account. Customers are responsible for keeping their account credentials confidential and for providing accurate information associated with their account.
If you believe your account or credentials have been used without authorization, contact Marcnet Gadgets for assistance.
Product Use and Compatibility
Customers should use products for their intended purpose and follow applicable product instructions, safety information and manufacturer guidance where provided.
For accessories, cables, adapters, networking equipment and similar products, compatibility can depend on the devices, ports, standards and functions involved. Customers should check the relevant specifications before purchasing.
Marcnet Gadgets can assist with product and compatibility enquiries, but customers should provide accurate information about the device and intended use when requesting guidance.
Website Use
You may use the Marcnet Gadgets website for lawful shopping, product research, account and customer-service purposes.
You must not intentionally interfere with the operation or security of the website, attempt unauthorized access to accounts or systems, submit fraudulent orders, misuse website functionality or use the website in a manner that violates applicable law.
Website Availability
We aim to keep the website and its shopping functions available, but continuous or error-free availability cannot be guaranteed. Maintenance, technical problems, service-provider interruptions or other circumstances may temporarily affect access to parts of the website.
Intellectual Property
Unless otherwise indicated, the Marcnet Gadgets name, website content, original text, layout and other material created for the website may not be copied, reproduced or commercially reused without appropriate permission, except where permitted by applicable law.
Product names, trademarks and other material belonging to manufacturers, brands or other third parties remain the property of their respective owners.
Third-Party Services and Links
The Marcnet Gadgets website may use or link to services operated by third parties, including services involved in payments, communication, delivery, mapping or other website functions.
Independent third-party services may have their own terms, privacy policies and operating practices. A link to a third-party service does not replace the terms that apply to that service.
Privacy
Information associated with website use, customer enquiries, accounts and orders is handled as described in our Privacy Policy.
Responsibility and Applicable Rights
Marcnet Gadgets is responsible for its obligations relating to products and services in accordance with these terms, our published policies and applicable law.
Customers are responsible for providing accurate information, selecting products appropriate for their intended use and following applicable product instructions.
Nothing in these Terms & Conditions is intended to exclude, restrict or override a right, remedy or responsibility that cannot lawfully be excluded or restricted under applicable law.
Changes to These Terms
We may update these Terms & Conditions when our website, services, policies, business operations or applicable requirements change.
The current version published on this page applies to website use and transactions taking place while that version is in effect, subject to any rights or obligations that have already arisen from an earlier transaction.
Contact Marcnet Gadgets
If you have a question about these terms, a product or an order, you can contact Marcnet Gadgets:
- Telephone: 0792 421 097
- Email: sales@marcnetgadget.co.ke
- Visit: Veteran House, 4th Floor, Room 407, Moi Avenue, Nairobi, Kenya
- Online support: Contact & Support